“It will be fixed within 3 days”, he states.

“What? Another 3 days?”, I query with a certain amount of incredulity.

“What do you mean?”, he asks.

“I rang on Friday evening”, I reply, “and they told me that it would be fixed by Monday”.

“One moment”, he says, “I will check our records”.

I wait. I can hear the clicking of keys on keyboard.

“No, I’m sorry but I don’t have any record on the system”.

“But I did ring on Friday evening”.

“It’s not that I don’t believe you, it’s just that there’s nothing on the computer and that means that we can’t do anything until the 26th. If it still doesn’t work on the 26th, call us and we can send an email to the Technical people”.

Well, on the bright side, I now know how it works.

They receive a call to say that it isn’t working and they do nothing for three days. If, in three days, their technical people haven’t fixed the problem, then, and only then, will they contact the technical people.

They are, in fact, a bunch of tossers.

Today I look for someone else to provide me with the Internet as Telecom Italia are a fucking disgrace.